There are a few things you need to check first when you are unable to download an app from the Google Play Store. The Google Play Store only allows you to download one app at a time, so if a user has downloaded or updated another app at the moment in the pending check of their screen show, the user may have to wait for those downloads to complete.

In addition, you need to make sure your internet connectivity is working properly. In addition, the Google Play Store will download large file-size apps and games over Wi-Fi. So after the user presses the download button, make sure to uncheck the 'Download over Wi-Fi' option. 

Then if you feel good about everything then the internet is working. And if the user has enough space in their phone and is still unable to download, then it remains to process according to the steps given below.

Steps

1. First of all you need to open the 'Settings' application and then tap on the 'Applications' option.

2. After that you have to search for the Google Play Store and tap on it.

3. Then the user then has to hit the 'Clear Data' and Clear Cache option.

4. After that you have to do is go to the Accounts option and delete the Google Account.

5. Then you have to restart your smartphone and set up a Google Account again.

6. After that now you go back to Google Play Store and try to download the app.

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